The shipping costs depend on the method of delivery and will be clearly indicated to you before a binding purchase based on your personal choice.
Our standard shipping costs:
The delivery is done by DHL, UPS or DPD.
The duration of transport takes about ten working days. The receipt of goods needs to be acknowledged for the delivery agent. The delivery will be processed by national postal services or DPD once they leave German borders. In case the goods are delivered when nobody is in attendance, the delivery will generally be deposited at a neighbour or at the post office. There you can collect the delivery within 5 working days.
In case of delays in the delivery you will always receive an email with the recent information and currently known delivery dates. Thus, you are always informed about the recent state of your order. After a successful processing of your order you receive an automated despatch confirmation with a tracking code via email, allowing you are always in the picture about the recent whereabouts of your parcel. Please note, that there are no packages despatched on Saturdays and Sundays.
Delivery for payments via bank transfer:
The payment is made via advance payment, usually with a wire transfer. All information relevant for the payment can be found in the Order received email we will send you. The duration of a wire transfer usually takes 2-3 days. Once we receive the advance payment your order will be processed and despatched as soon as possible.
Delivery for payments via Paypal:
The payment is made via Paypal. With Paypal it is possible to pay with credit card, giropay or direct debit. After finishing the order you will receive a Full payment received email. The duration of payment can vary between one minute up to 5 days, depending on how long you have already been customer at Paypal or if you have only just opened a new account and the one-time verification by Paypal still remains to be done. Once Paypal receives the payment confirmation your order will be processed and despatched as soon as possible.
Orders are usually not taken on the telephone, but only in written form or via the online shop. If you are not ordering in the online shop, please just send us an email to firstname.lastname@example.org
In case you are ordering in the online shop your order data is automatically transferred to us. Upon finishing an online order you will receive a confirmation email stating all your details as well as information again.
About VAT, duty, taxes
Orders are subjected to import VAT, duty or taxes.
All prices are excluding VAT, our VAT identification number is DE235846463. We accept various payment methods. A payment confirmation will be sent after the receipt of the full invoice value. All orders are subject to stock availability at the moment of dispatch. We reserve the right to vary our prices and charges, however you will be charged the corresponding value at the time of ordering.